Refund Policy

Returns or Exchanges: You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from us. Your package must not be post marked any later than 14 days from the delivery confirmation from tracking info.

It is your responsibility to return the item(s) to us. 

We will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.

We do not accept returns or exchanges if:
1. The item(s) have been worn or washed
2. The item(s) have been altered
3. The item(s) are in any way defective from the original and salable condition
4. The item(s) do not have the original tags on them
5. The item(s) were a Final Sale item

Please follow these instructions when completing a return or exchange:
1. Pack the undamaged items with email confirmation – we cannot exchange or refund without
2. Please write in detail which items you want exchanged.
3. Contact us for mailing address

Refunds: Upon receiving your return, we will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.

A restocking fee of $5.00 per package is applied for all returned packages.
We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at harlothardwear@onlinedirect.store